Documentation Room Service Room Service Hayya includes a complete room service system that lets your guests order directly from their phone. No app downloads, no logins — just scan, browse, and order.
Guest scans the QR code placed in their room Your hotel's room service menu opens right in their browser They browse the menu, add items to their cart They enter their name and choose a payment method They submit the order The order appears in your Kitchen Display System and admin dashboard Your kitchen team prepares the order and updates the status as it progresses Staff delivers the order to the room Go to Inventory in your admin dashboard to set up your room service menu:
Products — Food and drink items guests can orderAmenities — Extra items guests can request (extra towels, toiletries, etc.)Services — Additional services (laundry, spa booking, etc.)For each item, you can set:
Name — In both Arabic and EnglishPrice Description — What the item includesPhoto — A picture to show on the menuAvailability — Toggle items on or off the menuShow on menu — Control whether an item appears on the room service pageEvery room comes with its own unique QR code for room service ordering.
Go to Rooms in your dashboard Click the QR icon next to a room Download and print the QR code Place it somewhere visible — nightstand, desk, or bathroom mirror work well Make sure everyone knows their role:
Kitchen staff — Watch for incoming orders on the kitchen display, prepare items, and update the order status as it progressesDelivery staff — Take ready orders to the right room numberFront desk — Handle questions from guests about room serviceEvery room service order follows these steps. Your team updates the status as each step is completed:
Status What It Means Who Updates It Submitted Guest placed the order Automatic Acknowledged Kitchen has seen the order and will start soon Kitchen staff Preparing Kitchen is making the order Kitchen staff Ready Order is ready to be taken to the room Kitchen staff Sent Staff is on the way with the order Delivery staff Delivered Guest received their order Delivery staff Cancelled Order was cancelled Staff
Once an order is marked Delivered , the guest can scan the QR code again to place a new order.
Go to Room Service in your admin dashboard to see all orders. You can filter by status to focus on orders that need attention — for example, see only orders that are "Submitted" and need to be acknowledged.
Find the order in the list Click Update Status Select the next status (acknowledged, preparing, ready, etc.) Add any notes (like "Estimated 15 minutes" or "No onions on item 2") Click Save Guests can see the status of their order in real time on their phone.
Every room service order gets a unique number (format: RS-XXXXXXX). Use this number when communicating with the kitchen or delivery staff to make sure everyone's talking about the same order.
Guests can choose how they want to pay when they place their order:
Room charge (recommended) — The order is added to the guest's room bill. Most seamless for guests and your team.Cash — Guest pays the delivery staff when the order arrivesCard — Guest pays by card on deliveryRoom service orders appear on the Kitchen Display System (KDS) alongside any other food orders your hotel handles. Kitchen staff can:
See new incoming orders with the room number clearly displayed Acknowledge orders to let guests know they've been seen Mark orders as "Ready" when preparation is complete See delivery addresses (room numbers) for each order The room number is shown prominently so delivery staff know exactly where to go.
The admin dashboard shows you room service performance at a glance:
Orders currently in each status Total revenue from room service Today's revenue Order volume over time Place QR codes in every room — Nightstands, desks, and bathroom mirrors are all good spots.Acknowledge orders quickly — Update to "Acknowledged" within a few minutes so guests know their order is being worked on.Use room charge — It's the easiest payment method for everyone. Cash and card require handling transactions at the door.Replace damaged QR codes — If a QR code gets damaged or you're concerned about security, regenerate it from the Rooms page.Monitor your stats — Check your room service statistics regularly to see which items are popular and how your team is performing.